Do you have 8 minutes to fully understand the challenges and impacts of clients’ or staff’s feedbacks ? Jean-Philippe BECHADE of I Feedback Now has explained it all to La Tribune journalist !
No time to watch this ? Here are the main points to remember…
A cross-canal solution
The I Feedback Now software is cross-canal, and follows customer path after his/her purchase. The client can give feedback through :
- Satisfaction terminals : during compagny-hosted events for example
- SMS or emails he received, with a link to a web page which contains a survey.
So, you can collect client feedback :
- Anywhere your client is
An efficient Artificial Intelligence to help you do the work
The I Feedback Now software inculdes an AI which detects :
- The feedbacks’ theme
- The associated emotions, feelings
- And which can alert the person in charge of this issue, to solve it as soon as possible!
What about concrete results ?
Collecting a client feedback through a survey costs around 10 cents. Therefore, with a reasonable investment, our clients are enjoying :
- A customer aquisition growth of 3% to 5%
- A 7% to 10% increase of retention rate. Why ? By understanding where does the client’s problem come from, and solving it, you convince your customer to stay !
Our engagements regarding GDPR legislation
- A customer can ask for the information we have on him
- He can ask us to delete them
- We match the health care sector ‘s requirements concerning sensitive information and personal data.
For the future, I Feedback Now aims to grow world-wide, and develop its activity in the Human Ressources field (with social barometers).
To optimize your clients’s satisfaction and develop your business, there is only one way : contact us here !